Digitisation means the transformation process by which large companies go these days. Aim of the digitalisation is,

  • to adapt business models which transacting by the internet
  • to integrate new access channels like mobile devices for business processes
  • connect the company to the internet of things (IoT)
  • to automate internal procedures
  • to expand business processes to social media

The digitalisation demands a dramatic change because existing business models, form of organization, social structure and IT-support similarly concerned. From this point of view essential fields of activity are:

  • service-orientation and customer centered business models
  • internal re-organization directed in modular and flexibel service units
  • standardization and consolidation of the IT-landscape